Repair Policy

For personal computers not owned by Lees-McRae College, the Office of Technology Services provides assistance in the following areas:

  • Wireless and internet connection problems
  • Access and issues with Brightspace, email, and Montibus
  • LMC supplied Microsoft Office installation
  • Password resets

All other hardware/software issues will need to be taken to an outside repair shop.

Information Technology Services Acceptable Use Policy

Access to Lees-McRae College Information Technology services and resources is a privilege granted to Lees-McRae College users (faculty, staff, students) in support of their education, instruction, duties as employees, official business with the college, and/or other college-sanctioned activities. Access may also be granted to individuals outside of Lees-McRae College for purposes consistent with the mission of the college.

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Microsoft Office 365

Students, faculty, and staff can safely entrust data and privacy through cloud-based services and backups that are compliant with industry standards.

  • ISO 27001 certification
  • SSAE 16 Type I and Type II (previously known as SAS-70 Type I and Type II) certification
  • EU Model Clauses and Data Processing Agreement signed with all customers
  • EU Safe Harbor
  • HIPAA/BAA agreements signed with Enterprise Agreement customers
  • FISMA certified to meet requirements for U.S. government agencies
  • Meets FERPA guidelines

Multi-Factor Authentication Policy

This policy is to define the requirements for access to Lees-McRae College’s computing networks and technology services. This policy is designed to minimize security risks to Lees-McRae College from operational and financial damages which may result from unauthorized use of, or access to, college networks and technology services. Multi-factor authentication (MFA) adds a layer of security and user verification which helps deter the use of compromised credentials.



    This policy applies to all members of the Lees-McRae College community in order to access to email and other network services provided by the college.

    There may be extraordinary instances when a legitimate need to use the college’s services outside the scope of this policy occurs. The Vice President of Finance and Business Affairs must approve, in advance, exception requests based on the balancing of the benefit versus the risk to the college.

    Accommodations for employees with disabilities will be addressed on an individual basis in consultation with the Office of Human Resources. Accommodations for students with disabilities will be addressed on an individual basis in consultation with the Office of Accessibility Services.


    User Requirements

    All users are required to utilize multi-factor authentication in order to access college network services. If a user does not wish to utilize multi-factor authentication, they will not be permitted to access college network services.

    There are two primary verification methods available:

    1. Microsoft Authentication App
    2. Text message to your cellular or wi-fi connected smart device

    A phone call to a 10-digit office phone number is available for employee users on a case-by-case basis. The use of a phone call will only be granted for exceptional cases. If a user can’t use any of the designated verification methods, please contact Technology Services to request the use of a digital token. All requests will be reviewed by the Director of Technology Services and the Vice President of Finance and Business Affairs before any alternate verification methods are approved.


    Lost or Stolen Devices

    All lost or stolen devices should be reported immediately to the Helpdesk and/or the Director of Technology Services, so that device may be denied access to the college’s network. Users that are granted access to a digital token are responsible for securing the token and safeguarding it from loss or theft. A minimum equipment charge of $100.00 may be applied to replace any digital token.